Effective date: 1 January 2026
This Privacy Policy (the “Policy”) applies to all information that the True Masters company website located at https://truemasters.kz (the “Website”) may obtain about the User while they use the Website, its services and feedback forms.
1. Terms and definitions
1.1. User — any person who has access to the Website via the Internet and uses it.
1.2. Personal data — any information relating directly or indirectly to an identified or identifiable natural person (the User).
2. What data we collect
The Company collects only the data necessary to fulfil its obligations to the User and to ensure the operation of the Website.
2.1. Personal data provided by the User. When filling in forms on the Website (for example, feedback forms, service requests or subscriptions), the User may provide the following data:
- Last name, first name and patronymic;
- Email address;
- Phone number;
- Company name and position (if applicable);
- Other data the User enters in the text fields of the forms.
2.2. Automatically collected data (technical information). When you visit the Website, we may automatically collect the following data:
- IP address;
- Information from cookies;
- Browser and device details (type, version, operating system);
- Time of access to the Website and the addresses of the pages requested.
3. Purposes of data collection and processing
True Masters uses the collected data solely for the following purposes:
- Processing incoming requests and applications from Users;
- Providing the requested services and consultations;
- Communicating with the User (answers to questions, notifications and newsletters — only with consent);
- Improving the Website, analysing user behaviour and raising the quality of our services;
- Complying with applicable law.
4. Legal grounds for processing
Personal data is processed on the following grounds:
- The User’s consent to the processing of their personal data;
- The need to perform a contract to which the User is a party;
- The need to comply with applicable law.
5. Transfer of data to third parties
5.1. The Company does not sell or transfer Users’ personal data to third parties, except where required by law.
5.2. Data may be shared with the Company’s partners (hosting providers, analytics services, CRM systems) solely for the purposes set out in Section 3 of this Policy, provided they comply with confidentiality requirements.
6. Data storage and protection
6.1. The Company takes the necessary and sufficient organisational and technical measures to protect personal data against unlawful or accidental access, destruction, alteration, blocking, copying and distribution.
6.2. Personal data is stored no longer than the purposes of its processing require. Once those purposes are achieved or the User withdraws consent, the data is deleted unless the law provides otherwise.
7. User rights
The User has the right to:
- Receive information about which of their data is being processed;
- Demand that their personal data be clarified, blocked or destroyed if it is incomplete, outdated, inaccurate or unlawfully obtained;
- Withdraw their consent to the processing of personal data by sending a written notice to the Company’s contact email.
8. Use of cookies
The Website uses cookies to ensure correct operation, analytics and personalisation. The User can disable cookies in their browser settings, but this may affect how some features of the Website work.
9. Changes to the Privacy Policy
True Masters reserves the right to amend this Policy. A new version of the Policy takes effect from the moment it is published on the Website, unless the new version provides otherwise.
10. Contact information
All questions regarding the processing of personal data and the operation of the Website can be sent to the following contacts:
Company: True Masters.
Email for privacy matters: info@truemasters.kz